The Tanzania Electric Supply Company (Tanesco) has acknowledged ongoing challenges in purchasing electricity tokens through mobile networks and banking platforms.
The company has assured customers that efforts are underway to resolve the issue while offering alternative methods for accessing the service.
In an official statement released today, Sunday, March 16, 2025, the Directorate of Communications and Customer Services at Tanesco confirmed that the problem began at around 9:00 AM.
The statement highlighted that customers have been experiencing difficulties in purchasing electricity tokens through mobile money services and banking channels, leading to disruptions in accessing prepaid electricity.
Tanesco informs its esteemed customers that there is a technical challenge affecting electricity purchases, preventing transactions through mobile networks and banking platforms.
We sincerely apologize for the inconvenience and assure the public that our technical team is working tirelessly to restore normal services as soon as possible,” the statement reads.
In light of this challenge, Tanesco has advised customers to use alternative methods to access electricity tokens.
The company has urged those in urgent need of electricity to visit Tanesco’s regional and district offices, where they can purchase tokens directly. Additionally, customers can contact Tanesco’s customer service centers for assistance.
The utility provider has also assured the public that it is collaborating with mobile service providers and banks to diagnose and resolve the issue promptly.
The company emphasized that the challenge is technical in nature and not a result of policy changes or system upgrades.
Tanesco remains committed to providing reliable electricity services to all customers. We understand the inconvenience this issue has caused, and we are doing everything possible to ensure a swift resolution.
Our technical team is closely monitoring the situation and will provide updates as soon as the issue is fully resolved,” the statement added.
Customers who are unable to purchase electricity tokens have been encouraged to report their concerns via Tanesco’s toll-free helpline and official digital platforms, including the company’s website and social media pages.
The company has assured transparency in addressing customer complaints and keeping the public informed about developments regarding the issue.
Over the past few years, Tanzania has witnessed an increase in the use of mobile money services for essential transactions, including electricity purchases.
As a result, any disruptions in these services significantly impact consumers who rely on mobile payment systems for their daily electricity needs.
As efforts to resolve the issue continue, Tanesco has urged patience and cooperation from customers. The company reaffirmed its dedication to ensuring uninterrupted electricity services and enhancing its digital payment platforms to prevent future disruptions.
Further updates on the matter will be shared through Tanesco’s official communication channels as soon as new developments arise.